Can navigators provide direct referrals to a specific broker?

Navigators are specifically trained to assist individuals with understanding and accessing health insurance options within the marketplace. Their role is to provide unbiased information and support rather than to promote or endorse specific brokers or insurance plans. This ensures that individuals have access to a variety of choices without being influenced by potential conflicts of interest. Therefore, they cannot provide direct referrals to a specific broker as it may compromise the impartiality and integrity of the assistance they offer. By prohibiting navigators from giving referrals to individual brokers, it helps maintain a fair and transparent marketplace where consumers can make informed decisions based solely on their needs.