Which of the following is NOT a recommended best practice for assisting customers with different levels of English proficiency?

The correct answer highlights a behavior that does not align with best practices for assisting customers with varying levels of English proficiency. When providing assistance, it is essential to be supportive and ensure that customers feel welcomed and valued, regardless of their language skills. Telling a customer that you are unable to help and suggesting they find someone else undermines the principles of effective customer service, especially in situations where language barriers exist.

Best practices would instead focus on communication methods that facilitate understanding, such as speaking clearly and directly, making eye contact to establish a personal connection, and utilizing available resources like a language line if necessary. Additionally, allowing extra time for appointments is important to ensure that customers have the opportunity to express their needs fully and receive the guidance they require. These approaches help build trust and improve the overall experience for customers seeking assistance.