Which of the following services must brokers, navigators, and certified application counselors provide to customers qualifying for Medicaid?

Brokers, navigators, and certified application counselors play a critical role in assisting individuals who are eligible for Medicaid. The No Wrong Door policy is a vital framework designed to ensure that individuals seeking access to services receive assistance without being directed away or discouraged based on the programs they are eligible for. This policy emphasizes that every individual should receive appropriate referrals or assistance regardless of their situation, ensuring they have access to the services they need without unnecessary barriers or confusion.

Thus, assisting or providing referrals in accordance with this policy is essential. It allows these trained professionals to guide customers through the process of applying for and receiving Medicaid benefits effectively, helping to ensure that eligible individuals receive health coverage without misdirection or lack of support.